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Common Questions Answered Simply

Everything business owners ask before setting up their custom company email on Teeya Workspace.

Do I already need a domain name to use Teeya Workspace?

Yes. You can connect any domain name you bought from Namecheap, GoDaddy, Cloudflare, Hostinger, Whogohost, QServers, or any other domain registrar. Once you add your domain in the dashboard, we show you the exact 5 DNS records to copy and paste.

Where do I find the setup instructions after connecting my domain?

Right inside your dashboard under My Domains & Setup! As soon as you add your domain—or click the Setup Instructions & DNS button next to your domain—you will see a simple 3-step guide and your 5 DNS records with 1-click Copy buttons.

Can I log into a mailbox without typing a password?

Yes! Inside your Workspace Dashboard under Team Email Accounts, click 1-Click Webmail next to any mailbox to open its inbox immediately without typing a password. You can also copy the mailbox's Secret Key (tya_mb_...) and sign in on mail.teeyatech.com using the Secret Key (No Password) tab.

Do I pay per user or one flat price for my whole team?

You pay one flat price for your whole team! Unlike foreign providers that charge $6 to $12 per employee every month, our Business Plan is just ₦5,000/month total for up to 25 staff email accounts.

How do my staff read and send their emails?

Your staff can log into our fast browser Webmail at mail.teeyatech.com from any computer or phone, OR they can connect their email to the Apple Mail app, Android Gmail app, or Microsoft Outlook using our IMAP/SMTP settings.

What happens if an employee leaves my company?

You have full control in your dashboard. With one click, you can change their email password (which also automatically rotates their passwordless Secret Key) or pause their account so they can no longer log in, while keeping all their past customer emails safe for your business.

Can I upgrade my plan without leaving the dashboard?

Yes! Go to Subscription & Plans inside your dashboard, pick your plan, and complete your payment right on the page using your Naira card, bank transfer, or USSD. Your new limits unlock immediately.